Getting Started
Setting up availability
Tell Cartoply when you're open for bookings so prospects only see times that actually work for you.
Weekly hours
Your weekly schedule is the foundation of your availability. Every booking request checks your schedule first — if you're not available on Wednesdays, no one can book a Wednesday slot.
To set your weekly hours:
- Go to Availability in the left sidebar.
- Toggle each day on or off using the switch next to the day name.
- For each active day, set a start and end time using the time pickers.
- Click Save availability when done.
By default, Monday–Friday 9:00 AM–5:00 PM is pre-filled. Adjust these to match your actual working hours.
Timezone
Your availability is always stored and displayed in your timezone. Prospects see available times converted to their local timezone automatically.
To update your timezone, go to Profile → Account details → Timezone and select the correct option from the dropdown.
Date overrides
Date overrides let you make one-off exceptions to your weekly schedule — for example, blocking a vacation day or opening up a Saturday for a special event.
To add a date override:
- On the Availability page, scroll down to Date overrides.
- Pick a date from the calendar.
- Choose Unavailable all day to block the date, or set custom hours to override your default schedule for that day.
- Click Save override.
Overrides take priority over your weekly schedule. A blocked day means no bookings, regardless of your normal hours for that weekday.
How availability affects booking
When a prospect lands on your booking page and selects an event type, the time-slot picker is built from:
- Your weekly hours for that day of the week
- Any date overrides for that specific date
- The duration of the event type (slots are spaced by event duration)
- Existing confirmed bookings (already-booked slots are hidden)
Only slots that pass all four checks appear as available to the prospect.
Tips
- Buffer time — if you need time between meetings, shorten your available window rather than relying on back-to-back bookings.
- Team scheduling — each rep on an org manages their own availability independently. The org booking page only shows times when the matched rep is available.
- Blocking a week off — add a date override for each day of the week you want to block, or set them all to unavailable in one go.