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Cancellation & deposit policy generator
Set your notice window, deposit, refund rules, and no-show fee — and copy a clear, customer-ready policy you can paste onto your booking page, website, or confirmation emails.
Your policy
Cartoply enforces this automatically — set your cutoff and deposit once, and guests can cancel or reschedule themselves within the rules.
Enforce it free →Example policy
A plumbing company taking a 20% deposit, asking for 24 hours’ notice, refunding in full when guests cancel in time, allowing rescheduling, and forfeiting the deposit on a no-show. Those settings produce the policy on the right, word for word.
Settings
- Business name
- Ridgeline Plumbing
- Cancellation cutoff
- 24 hours
- Deposit
- 20% of total
- Refund if cancelled in time
- Full refund
- Rescheduling
- Allowed
- No-show handling
- Forfeit deposit
Generated policy
Ridgeline Plumbing — Cancellation & Deposit Policy
A deposit of 20% of the service total is required to confirm your appointment. The remaining balance is due at the time of service.
Cancellations & rescheduling: Please give at least 24 hours’ notice to cancel or reschedule your appointment. Cancel at least 24 hours in advance and your deposit will be fully refunded, or applied to your rescheduled visit. Cancellations made with less than 24 hours’ notice forfeit the deposit.
No-shows: If you miss your appointment without notice, your deposit is forfeited.
By booking with Ridgeline Plumbing, you agree to this policy. Questions? Just reply to your confirmation email and we will be happy to help.
Three decisions do most of the work: how much notice you need, what the deposit is, and what happens if someone simply does not show. Everything else is wording. Write it once, then make the booking system enforce the cutoff so you are never the one arguing about it.
Run your own numbers in the calculator above — these figures are the tool’s output for the inputs shown.
A policy only works if it is enforced
Writing the policy is the easy part — the value comes from enforcing it consistently without nagging customers. That means collecting the deposit at the moment of booking and letting guests cancel or reschedule themselves inside your cutoff window, so you are not chasing anyone.
See what missed appointments cost with the no-show cost calculator, or how Cartoply handles deposits and rescheduling.
Frequently asked questions
What should a cancellation policy include?
A good policy states how much notice you need to cancel or reschedule, whether a deposit is required, what is refundable if the customer cancels in time, and what happens on a no-show. Keep it short, specific, and easy to find on your booking page and confirmation emails.
How much notice should I require?
For in-home service work, 24 hours is the common default — enough time to rebook the slot. Same-day or high-demand businesses sometimes require 48 hours. The generator defaults to 24 and you can change it.
Is a deposit worth it?
For most service businesses, yes. A deposit gives customers a reason to show up or cancel in advance, and studies commonly show a 40–60% drop in no-shows. See the impact with our no-show cost calculator.
Can I enforce this automatically?
Yes. Cartoply lets you set a cancellation cutoff and require a deposit per job type. Guests can cancel or reschedule themselves within your rules, and the deposit is collected at booking via Stripe — no manual policing.
Put your policy on autopilot
Set a cancellation cutoff and deposit once. Cartoply collects it and lets guests self-serve within your rules. 14-day free trial, no card.
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